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Wish You Could Get This Crazy On Tape

, , , | Right | November 16, 2018

(I work at a local grocery store as a cashier. We sell frozen breakfast corndogs. They’re delicious; they are pancakes wrapped around breakfast sausages. The ends of the box are taped down. But a customer thinks that the box was tampered with when they see the tape.)

Customer: *stares at breakfast corndog box*

Me: “Is something wrong?”

Customer: “Yes. This box was tampered with.”

Me: “I see. Let me get you a new one.”

(I return from the frozen aisle.)

Me: “I just realised, after looking at all the boxes, that all of those have tape on the ends. I still got you a new box since the other one was dented.”

Customer: “That one was tampered with also; that one is taped, too!”

Me: “Ma’am, the box wasn’t tampered with. All the boxes are taped like that.”

Customer: “No, food boxes can’t be taped! I want you to get me an untaped one right now!”

Me: “You don’t understand. That’s just how that company packaged them.”

(A manager hears this back and forth, and comes to my register.)

Manager: “Is something wrong here?”

Customer: “This box of breakfast corndogs was tampered with, and your employee says that it wasn’t, even though it clearly was!”

(I explain the situation that all of the boxes are taped like that.)

Manager: “I’ll check the ones we have in the back, just to be sure.”

(The manager leaves for the back room, and comes back within two minutes.)

Manager: “[My Name] was right. That’s just how they’re packaged.”

Customer: “But food boxes can’t be taped, and the customer is always right! I expect a discount for all of this!”

Manager: “I’m afraid we can’t do that. If you’re so concerned about them, then you don’t have to buy the corndogs.”

(The customer quietly paid for the rest of her groceries, but then started ranting about how she should have been given a discount since we tried to sell damaged goods to her. She kept it up until she walked out the door.)

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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