Wish We Could Wipe You From Our Memory

, , , | Right | December 20, 2019

(I work at a decently large craft and fabric store. A customer comes in wanting to do a return on an item she purchased by accident and lost the receipt to. Our system is weird and requires a lot of personal information to process a return without a receipt, such as a name and an address. Mind you, this return is on an item that costs literally $1.50; I don’t even know why she’s bothering.)

Me: “Ma’am, I’m going to need your information for this return.”

Customer: “Are you going to send me anything?”

Me: “No, ma’am, this is purely for identification purposes. We need you in our system if you are returning an item without a receipt.”

(I input her information, process her return, and give her the merchandise return card. She makes the purchase she was going to make, and then she just stands there for a second.)

Me: *staring inquisitively*

Customer: “Now wipe me from your system.”

Me: “Ma’am, I’ll see if I can, but I doubt I can do that.”

Customer: “I’ll wait.”

(There’s a line forming behind her; I just need her out of the way so I can help other customers.)

Me: “How about I’ll just tell a manager about this and they’ll do it?”

Customer: “Fine. I’ll need them to send me proof that they did it.”

Me: “Okay, ma’am. Have a nice day.”

(Dumbfounded. Just… dumbfounded.)

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