Wish You Could Swipe Left With Customers
(I work as a cashier. Our system allows for a transaction to run on multiple forms of payment, but the cashier has to hand-key the amounts and methods. If I don’t key it and the customer swipes their card, the system automatically assumes the whole transaction is running through that card.)
Customer: “Can I pay for [item] on one debit card, and the rest on another?”
Me: “Sure thing; I just have to key it in. Wait to swipe your card until I tell you.”
Customer: “Okay, thanks.”
(I begin to type, but I’m only two keys in when she swipes.)
Me: “Oops, can you hit cancel? I need to type in the amount before you swipe.”
Customer: “Sure.”
Me: “All right, don’t swipe until I tell you.”
Customer: “Got it.”
(I begin typing again, and she swipes before I’m done again. I cancel the payment from my keyboard.)
Me: “Ma’am, please. If I don’t type everything in before you swipe, the whole payment goes on that one card.”
Customer: “Oh, okay!”
(I type as fast as I can, but not fast enough, apparently.)
Me: “Ma’am, please hand me your card. I’ll just swipe it over here.”
Question of the Week
Have you ever served a bad customer who got what they deserved?