Wish You Could Sale Away

, , , , | Right | May 4, 2018

(It is around Black Friday. I have only been working at this store for a few days, and my main job is to fold clothes and keep the racks neat. I am working in the ladies department, which has no registers. All of the other registers are in use, with long lines, so even if I wanted to, there is nowhere for me to hop on. If you want to order shoes, you have to do that in the shoe department.)

Customer: “Excuse me!”

Me: “Oh! I’m sorry, sir, I didn’t realize you were behind me. Can I help you with anything?”

Customer: “I’ve been standing here for five minutes! This is ridiculous!”

Me: “Again, sir, I am sorry. I wasn’t aware that you were standing behind me. What can I do for you today?”

Customer: “Order these in a size nine!”

(The customer shoves a shoebox in my face. This is odd, because shoeboxes aren’t displayed; there is only one display pair of each shoe. This man has to have picked a shoe and asked the shoe associate to get him whatever size he was holding. The fact that he knows we don’t have any in the size he wants means that he has to have asked the shoe associate for that size, been told that we don’t have any, and declined the shoe associate’s offer to order them, before walking away with the wrong size to find a random ladies associate to do exactly that.)

Me: “I’m sorry, sir, but I don’t have any registers in my department, and as the store is very busy, none of them are free for me to hop on. If you don’t want to order them in the shoe department, the next nearest register would be in jewelry. I’m sure an associate there would be happy to help you!”

Customer: “I asked you to order it.”

Me: “I know, sir, and on any other day, I would be happy to do that for you. Unfortunately, they didn’t build any registers in my department, and there are no available ones for me to use. You can order the shoes in the shoe department or jewelry. If you don’t want to go to either of those registers, there are also associates in kids that are able to help you.”

Customer: “Fine. Never mind.”

(The customer complained to corporate about me and I got written up. Every time I tried to explain what happened, my manager would just say, “He spends hundreds of dollars here! And you ARE seasonal!” I actually kept my job there for a year, anyway, before quitting and moving to a company that doesn’t treat its employees like garbage.)

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