Wireless, Clueless & Hopeless, Part 9

Me: “Thank you for calling [store name and location]. How may I help you?”

Customer: “Yes, I was wondering what time you closed? I need to bring in my computer monitor and exchange it for a new one.”

Me: “We close at nine. If you don’t mind my asking, why do you need to exchange yours, ma’am? I may be able to help and save you the trip.”

Customer: “Well, I saw that you all sold those wireless monitors and was going to get one but they’re so expensive. So I just decided to make mine a wireless one instead. But I guess I must have done it wrong because now it won’t work.”

Me: “You… tried to make your monitor into a wireless one? How?”

Customer: “Oh, I just cut the cord that was dangling out of it. Like I said, I must have cut it wrong though. So I need a new one.”

Me: “I… see. Well, um, ma’am, I’m sorry to tell you this, but, well, I can’t just give you a new monitor because you destroyed your old one.”

Customer: “Really? Well. We’ll just see about that, won’t we? I’m going to come in and speak to your manager. Then we’ll see who does what for whom!”

(She came in with her self-destroyed monitor, and no, she didn’t get a new one!)