Wireless, Clueless, Hopeless, Part 50

A customer comes over holding a wireless keyboard still in its box.

Customer: “Hey, quick question. Do I need the internet for this to work?”

Me: “Nope, just batteries and a device with Bluetooth or a USB receiver.”

Customer: “Because last time I bought wireless earbuds, they didn’t work.”

Me: “They could have been faulty, but it could also have been an issue with what you were trying to connect the earbuds to.”

Customer: “What do you mean by connecting them to?”

Me: “Like, what you’re listening to, like your phone or tablet, or TV.”

Customer: “But they’re wireless.”

Me: “Wireless means they don’t need wires, but they still need to connect to something.”

Customer: “But they come with the music, don’t they?”

Me: “No, sir. They need to connect to something to work.”

Customer: “Well, that’s stupid.”

Me: “Sir, you’re buying this wireless keyboard, yes? When you start typing, where do you expect the words to appear?”

Customer: “On my screen!”

Me: “Your screen, which is connected to your computer, which your keyboard is connected to.”

There is a momentary pause as the customer considers what I just said.

Customer: “It’s still stupid!”

I later overheard him talking to a younger customer near the store entrance, likely his son:

Customer’s Son: “Wait, so you’re telling me you were trying to connect your earbuds to nothing? Yeah, they’re not the stupid ones…”

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