Wireless, Clueless, Hopeless, Part 48

I work in tech support for a large UK broadband supplier.

Caller: “I’m having issues with my wireless signal.”

Me: “Have you tried a direct connection to your modem with an ethernet cable?”

Caller: “…”

Me: “Sir?”

Caller: “I’m going to ignore that because we live in a wireless age, so I should be able to use my wireless wherever I am. Find another solution.”

Me: “Sir, in troubleshooting, most issues like yours are resolved by connecting to the modem to—”

Caller: “Find… another… solution.”

I escalated him to my manager. My manager couldn’t break past his “fire-wire-wall”, either, so we sent a tech out to his place. The tech simply connected his modem to an ethernet cable and was out of there in five minutes.

Related:
Wireless, Clueless, Hopeless, Part 47
Wireless, Clueless, Hopeless, Part 46
Wireless, Clueless, Hopeless, Part 45
Wireless, Clueless, Hopeless, Part 44
Wireless, Clueless, Hopeless, Part 43