Wireless, Clueless, Hopeless, Part 36

, , , , , | Right | April 25, 2020

I support routers for a fairly well-known company. Usually, customers are quite pleasant and trust that we know our devices well enough to know what they can and can’t do. Some people, however:

Customer: “My router isn’t giving me Internet over its Wi-Fi!”

Me: “Right, let’s check the cable, shall we? Is the Internet cable in the internet port?”

Customer: “No, this one doesn’t have a cable; it’s receiving Internet wirelessly. Are you stupid?”

Me: *Pause* “Your model does not come with that functionality. Either you put a cable in there, or you installed another software on there that does allow for that. Are you sure there isn’t a cable nearby that was unplugged accidentally?”

Customer: “Clearly, you don’t know your own products. You’re useless. You can’t even help me, can you?”

Me: “Evidently not. Have a lovely day.”

I hung up, because I’m not forced to deal with people like that.

Related:
Wireless, Clueless, Hopeless, Part 35
Wireless, Clueless, Hopeless, Part 34
Wireless, Clueless, Hopeless, Part 33

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