Wireless, Clueless, Hopeless, Part 35
Me: “Hi, you’re through to [Company] tech support. How can I help you today?”
Customer: “My phone won’t turn on.”
Me: “Have you tried charging the phone to see if that will make it come on?”
Customer: “Yes, but nothing happens.”
Me: “Okay, can you just remove the battery from the phone for me?”
Customer: “Battery?”
Me: “Yeah, the battery. Can you remove the back cover and remove the battery?”
Customer: “The battery isn’t in the phone!”
Me: “Err… the phone does need to have its battery inserted in order to work.”
Customer: “Does it? I thought batteries were wireless; phones should work without them!”
Related:
Wireless, Clueless, Hopeless, Part 34
Wireless, Clueless, Hopeless, Part 33
Wireless, Clueless, Hopeless, Part 32
Question of the Week
What is the most stupid reason a customer has asked to see your manager?
