Wireless, Clueless, Hopeless, Part 32
Customer: “I need to return this router. I can’t get it to work.”
Me: “Okay. Did you want to talk to someone about it and see if they can explain to you how to set it up?”
Customer: “No.”
Me: “Do you want us to set it up for you? That’s a service we provide.”
Customer: “No, I’m just not going to use it. I’ve been using the building’s Wi-Fi, anyway; I don’t even have my own Internet.”
Me: “You don’t have your own Internet at all?”
Customer: “No.”
Me: “That’s why it wasn’t working, then. This doesn’t give you Internet; it makes the Internet that you already have wireless.”
Customer: “But I had a different router and it worked.”
Me: “That’s strange. You must have Internet, then.”
Customer: “No, I don’t.”
Me: “Well, then, your router shouldn’t work… It doesn’t just give you Internet.”
Customer: “No, I used it off the building’s Wi-Fi! I don’t have my own Internet!”
Me: “Okay, then.”
Related:
Wireless, Clueless, Hopeless, Part 31
Wireless, Clueless, Hopeless, Part 30
Wireless, Clueless, Hopeless, Part 29
Question of the Week
Has something ever happened at work that just made you say “Awesome!”?
