Wireless, Clueless, Hopeless, Part 32

Customer: “I need to return this router. I can’t get it to work.”

Me: “Okay. Did you want to talk to someone about it and see if they can explain to you how to set it up?”

Customer: “No.”

Me: “Do you want us to set it up for you? That’s a service we provide.”

Customer: “No, I’m just not going to use it. I’ve been using the building’s Wi-Fi, anyway; I don’t even have my own Internet.”

Me: “You don’t have your own Internet at all?”

Customer: “No.”

Me: “That’s why it wasn’t working, then. This doesn’t give you Internet; it makes the Internet that you already have wireless.”

Customer: “But I had a different router and it worked.”

Me: “That’s strange. You must have Internet, then.”

Customer: “No, I don’t.”

Me: “Well, then, your router shouldn’t work… It doesn’t just give you Internet.”

Customer: “No, I used it off the building’s Wi-Fi! I don’t have my own Internet!”

Me: “Okay, then.”

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