Wireless, Clueless, Hopeless, Part 20

| Right | October 16, 2015

(A customer comes in to return a wireless mouse that apparently doesn’t work. I always check them in our own computer before returning them, because the customers are usually doing something wrong.)

Customer: “This mouse doesn’t work.”

Me: “Okay, what’s it doing?”

Customer: “Nothing.”

Me: “Okay, and you had the batteries in right?”

Customer: “YES!”

Me: “And you had it turned on?”

Customer: “YES! I’M NOT AN IDIOT!”

Me: “I wasn’t calling you an idiot. A lot of people don’t realize you can turn them on or off. ”

(I check the batteries, turn it on and plug it in. It works.)

Me: “Hmm, the mouse is working fine. Are you sure you had it turned on?”

Customer: “YES! And I had the little thing in the mouse where it’s supposed to go!”

Me: “What little thing?”

Customer: “That little thing that sticks in the bottom of the mouse!”

(I take the USB receiver out of the computer and hold it up.)

Me: “This?”

Customer: “YES!”

Me: “You kept it in the mouse?”

Customer: “YES!”

Me: “That’s supposed to go in the computer…”

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