Wireless, Clueless & Hopeless, Part 11

Me: “Thanks for calling [store name]. How can I help you?”

Customer: “My internet won’t work! You have to fix it now! My business is losing hundreds of pounds thanks to you!”

Me: “I certainly do apologise about that. Are the lights on?”

Customer: “Yes, but one’s flashing.”

Me: “Okay, is the DSL cable plugged in securely?”

Customer: “DSL cable? There isn’t one of those!”

Me: “Erm, okay. So, what cables do you have plugged into it?”

Customer: “I haven’t got any plugged into it! It said it was a wireless router! So I don’t need any wires, duh!”

Me: “So… where is the router ma’am?”

Customer: “It’s in the filing cabinet, of course!”