Wireless, Clueless, And Hopeless, Part 21

| Right | October 28, 2015

(An old woman walks up to my repair bench holding a large, older desktop tower.)

Me: “Hello there! How can I help you today?”

Customer: “I’m having problems with my computer.”

Me: “That’s never fun. What seems to be the issue?”

Customer: “I can’t connect my wireless mouse. I put it in the slot but it still doesn’t work.”

(I’m thinking this will be easy enough; maybe the adaptor is faulty. As I move the computer closer to me, however, I notice a loud rattling sound within the case, as if something has come loose.)

Me: “Well, it seems as if the USB ports are functioning fine. Do you have the mouse and adaptor with you?”

Customer: “I didn’t bring the mouse, and the adaptor thing is inside the computer.”

Me: *checking all USB ports* “I’m sorry ma’am, but nothing is plugged in. Would you want to try another mouse?”

Customer: *getting angry* “The adaptor is INSIDE the COMPUTER.”

Me: *suddenly realizing* “Ma’am… do you mean to tell me… the adaptor is inside the case?”

Customer: *now very angry* “OF COURSE it is INSIDE of the computer. I put it in the slot at the top like a coin machine, so WHY isn’t it WORKING?!”

Me: *looking at the top of the computer where there is a small hole just big enough to fit small objects inside* “Ma’am… that’s… that’s not how this works…”

Customer: *cutting me off* “ARE you KIDDING ME? Do you not know how computers work? I’m going somewhere else where the employees actually KNOW how to operate a computer!”

(She leaves, her computer rattling off into the distance.)

Coworker: “I’m not sure where she’s going but she’s not going to have much luck anywhere else.”

 

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