Wireless, Clueless, And Hopeless, Part 18
Tech Support | Right
| September 11, 2015
(A sorority full of girls calls in with one girl as the primary contact, unable to connect to their wireless router. First, as I’m verifying the address:)
Customer: *…[digit], [digit], [digit], one slash two.”
Me: “So that’s [full number] and a half.”
Customer: “NO, one slash two.”
(Later on while troubleshooting:)
Me: “So how many devices are you trying to connect wirelessly?”
Customer: “Well, we have seven or eight devices total, but only two are ‘wirelessly.’ The rest use the wifi.”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
