Wireless, Clueless, And Hopeless, Part 16

Me: “Good evening. My name is [My Name]. How can I help you?”

Customer: *shouting* “Your data USB stick is garbage!”

(She continues to rant: It doesn’t work! You ripped me off! I’m going to report you!)

Me: “I’m sorry to hear that; could you tell me what the problem is?”

Customer: “It doesn’t work! I am a well educated woman and know how to use the computer and your device is trash!”

(I proceed with a step by step troubleshooting with her, and she continues shouting the whole time, and keeps repeating how she is smart and stuff like that. Meanwhile, every check I ask her to do on her computer fails, and she yells even more. Finally, in all this noise coming from her, I hear something like, ‘stupid device, I’ll throw it off the table!’)

Me: “Miss, where is your USB stick right now?”

Customer: “What kind of question is that?! It’s on the table!”

Me: “Is it inserted in your computers USB port?”

Customer: “Of course not! You clearly don’t know how to use it! It says wireless on the box!”

Me: “Miss, do you see any wires coming from the device?”

Customer: “Um… no.”

Me: “Do you know what wireless means?”

Customer: *silence*

Me: “I’m gonna assume that’s a no, so pick up the device and plug it in your computer!”

(I heard the computer start to execute installation, as our software plays a melody while installing, and then the line disconnected.)