Winter Is Coming…
(It’s the Fourth of July and I’m working the register. A woman in her mid-50s comes up to me.)
Customer: “Where are your winter coats?”
Me: *taken aback* “What?”
Customer: “Your winter coats! I’m looking for them.”
Me: “Um, well, we’re not selling any right now. You’re welcome to check the 70%-off rack, since that’s from last winter, but other than that, I’m afraid they won’t be in for a while.”
Customer: “Don’t lie to me! I know you get the seasons in early.”
Me: “It’s true, we do get clothing for each season in early, but it’s July.”
Customer: “So?”
Me: “So… we won’t even be getting the fall stuff until the end of this month.”
Customer: “Well, then, where am I supposed to get a winter coat?”
Me: *trying to be helpful* “Well, I’m sure you could check [Thrift Store] in [Town ten miles away]. They should have out-of-season stuff.”
Customer: *angry* “I don’t drive! I need something here!”
Me: “Okay, well, you could check [Famous Outdoor Sporting Company]. I know they ship right to your house.”
Customer: “I don’t want to order anything! I want something here!“
Me: “Well, unfortunately, we don’t have any winter coats except what few are left on clearance.”
Customer: “But why don’t you have anything now?“
Me: *fed up* “Because it’s July.”
(The woman storms out. My manager comes over, having seen her leave angrily.)
Manager: “What was that about?”
Me: “She was mad because we didn’t have any winter coats.”
Manager: “Did you tell her to check the clearance racks?”
Me: “Yup. She was mad we didn’t have new ones.”
Manager: “But… it’s July.”
Me: “Believe me, I know.”
This story is part of our July 4th roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
