Winning At This Competition

(A customer has asked me for a particular brand’s item.)

Me: “Sorry, that is [Competitor]’s own brand; we don’t have that.”

Customer: *emphasising as if I’m stupid* “I know it’s [Competitor]’s brand. Where is the [Brand] stuff?”

Me: “This is [Company], not [Competitor]; we don’t have that brand.”

Customer: “I. KNOW. WHERE. I. AM. I’m not asking if you have it; I want to know if they have it?”

Me: “I don’t know. I couldn’t tell you that.”

Customer: “What good are you? Why don’t you know?”

Me: “Because I don’t work at [Competitor]; I work here.”

Customer: “Well, can’t you ring them and find out?”

Me: “No, I don’t have their number.”

Customer: “Why not? You should, so you can call them for customers.”

Me: “Because I work for [Company], and not for our competitor.”

Customer: “So, you are going to make me drive all the way over there?” *it’s fifteen minutes away* “I won’t be very happy if they don’t have it. I’ll be calling your superiors if you’ve wasted my time.” *storms out*

(I call after her, as by this time I don’t give a s***:)

Me: “I can give you that number.”