Winding Down The Call
Utility Company | Working
| August 20, 2015
(We have had a string of tornadoes run through our state about a week before this call:)
Me: “Hello?”
Caller: “Hello, this is [Caller] from [Electric Company]. Someone in your household called to report a faulty streetlight a couple weeks ago and I’d like you to rate our efficiency on solving the problem.”
Me: “Oh… I wouldn’t know. See, the day you guys came and fixed the light, a tornado came and ripped it out of the ground. It’s currently sitting across the sidewalk.”
Caller: “Oh… Well, on a scale of 1-10, how satisfied were you with our efficiency in solving your problem?”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
