Winding Down On Dialing Up
Me: “Thank you for contacting technical support. How can I help you?”
Customer: *whispering* “Can you shut my Internet off for four hours?”
Me: “I could disable the port, but may I ask why?”
Customer: *whispering* “My son has been locked in his room since last night and he won’t come out or talk to me. He hasn’t eaten breakfast yet and it’s three pm.”
Me: “I suppose I could; however, you will need to call us to re-enable your connection.”
Customer: “Thank you! I don’t know what he’s doing in there on the computer. It’s been like this since we got your Internet.”
Me: “Your connection has been disabled. Is there anything else I can do for you tonight?”
Customer: “No, thank you. I hope he comes out soon!”
This story is part of the American States roundup!
Question of the Week
Has a customer ever made an impossible demand? Tell us your story!
