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Will Not Take “No Sale” For An Answer

, , , | Right | December 2, 2021

Our corporate decides to do a “One-Day 40%-Off Sale” for cardholders. I’m not working the sale, but I am working the day before, and unfortunately, everyone wants special treatment.

Customer: “Can I get the 40% off today?”

Me: “No, I’m sorry, but that’s for tomorrow only.”

Customer: “Oh… Well, can you hold [massive cart of stuff] until tomorrow?”

Me: “No, we’re not doing any holds until tomorrow. That wouldn’t be fair to the other customers.”

Customer: “Oh… Well, can you check?”

The very first time this was asked, I asked my manager over the radio for the customer’s sake. The manager said no.

Customer: “Oh… Well, will your manager just give me the 40% off today?”

Me: “No. The sale is tomorrow.”

Customer: “Oh… Well, can you call her up here and ask her?”

Me: “No. She’s not going to break the rules just for you.”

Customer: “But I’m here now! Can’t you just make an exception, so I don’t have to come all the way back here tomorrow?”

I start imagining how nice it would be if I could just strangle the person.

Me: “No.”

Cue angry huffing and storming out. That scenario repeated all day. On the plus side, I did get quite a lot of pleasure at telling customers “no” and not budging for them.

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