Will Not March To The Beat Of Their Drum(stick)
(Chicken drumsticks were on sale the previous week for a dollar off per pound.)
Customer: “I’ll take ten pounds of drumsticks. These are on sale, right?”
Me: “No, sir. That was last week, sorry. This week they’re back to regular price.”
Customer: “That’s okay; just give them to me for the sale price.”
Me: “Unfortunately, I’m not able to do that, sir. The sale is over. Do you still want them?”
Customer: *waves impatiently* “Just change the price; I know you can.”
Me: “Uh, no. Actually, I can’t.”
Customer: *rolls eyes* “Just do it!”
Me: “Sir, the prices are downloaded into the scales from a central computer. I just punch in the product code. The price is what it is.”
Customer: “You can override it. Do you think I don’t know that?”
Me: “Well, that’s more than I know.”
(Even the department manager can’t override the prices, and I’m just a clerk.)
Customer: “Just do it!”
Me: “Even if I could do that, which I can’t, please explain to me why it would be worth losing my job just to save you a few dollars?”
Customer: “I know the owner.”
Me: “Oh, yes? Well, Mr. [Owner] knows a lot of people. I know him myself, and I don’t get to name my own prices in the store.” *smiling*
Customer: “Very funny. He’s a good friend of mine.”
Me: “Oh! Well, in that case, there’s no problem!”
Customer: “Aha! I knew it!”
Me: “Sure! You just call up your good friend and have him arrange a discount for you.”
Customer: “…”
Me: “You have his number, of course?”
Customer: *pause* “Just give me five pounds of drumsticks.”
Me: “Sure thing!” *bags and weighs* “That comes to [regular price]. Have a great day!”
Question of the Week
Have you ever served a bad customer who got what they deserved?