Will Not Keep Your Opinions In The Interior

, , , , , | Right | October 19, 2020

I work as an architect and interior designer and have an amazing set of clients, but then there are always the occasional few who make you question your own sanity.

This particular client is my late father’s friend and he loves to keep reminding me of that. He approaches me about renovating his house.

Client: “Can your contractors do it in a minimal budget?”

Me: “I’ll get back to you when I’ve checked how much the requirements will cost. Give me about three days.”

Client: “You don’t understand the urgency! I’ll be taking only the designs from you, and I will hire my own contractor.”

This particular contractor has a big male ego and does not listen to a word I say, since I’m a woman. Unsurprisingly, it does not work out and the client has to come around and ask for my contractor.

Client: “Hey, so how much will your contractor charge to renovate the kitchen?”

Me: “It will cost you around $2300 and maximum $3000.”

Client: “Oh, $2300 works for me.”

Me: “It can go up to $3000, since the requirements are more.”

Client: “Okay, please try to keep it minimum.”

Me: “Sure.”

The work starts, and in the course of time, he comes to me with very high demands and expects the budget to remain well within the initial quote. I somehow manage to hold the budget at $2800 and am glad that it didn’t go above the initial quote.

On sending the invoice, I get a call from him and he is furious. I keep the call on speaker so that my partner can listen to this, as well.

Client: “You told me that it will cost $2300 and now you say $2800! Who the f*** do you think you are, trying to scam me?!”

I am quite alarmed but still manage to talk calmly.

Me: “I would appreciate it if you didn’t take that tone with me. I already told you earlier it could go up to $3000 and it’s come below that. I don’t know how much more I can help you.”

Client: “You have no sense of business and don’t know how to work professionally! You guys are incompetent and I won’t recommend you anywhere. You clearly don’t remember anything. You told me it’ll cost $2600 and maximum $3000 and now you say it’s $2800. How big a fool do you think I am?”

My partner comes over and speaks in a very calm yet stern voice, as I am speechless from the sheer stupidity.

Partner: “A big one. Please understand how basic math works and then call us. If you do not pay us, we will be suing you as we have everything on record with us. You have been extremely rude to [My Name] and she has been patient because you are her father’s friend. If you call her again and take the same tone, I will file a complaint against you for harassment and fraud. Do you understand that?”

Client: “Uh… but… uh… um… bye.”

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