Will Not Be Browbeaten Into A Refund
Customer: “I’d like to get my money back for this lotion; it made my eyes burn.”
Me: “I’m sorry, ma’am, we don’t issue refunds for open products; however, you may exchange it for another.”
Customer: “No, I’d like my money back.”
Me: “I’m sorry, but I can’t do that; this policy is stated on the back of the receipt I gave you when you purchased it.”
Customer: “I’d like to speak to a manager
Me: “I am the manager.”
Customer: “This, sir, is extortion!”
Me: “And this, ma’am, is hair removal cream, not lotion.”
She still kicked up a fuss, and I made her leave. She wrote a letter to Corporate to complain, but they essentially told her she’s lucky she didn’t damage her vision by getting that crap in her eyes, and if all she got was a little sting, she should consider herself lucky.
In hindsight, that also explains why she didn’t have any eyebrows…
