Will Need To Ketchup With All The Lies
(I’m serving a woman and her boyfriend. The boyfriend has ordered and is playing on his phone while the woman orders.)
Woman: “I want a [burger] but no tomato. I’m allergic. No tomato anywhere near it.”
Me: “Okay, no problem. I will tell the cook. Oh, and I can tell him to leave off the [sauce] also.”
Woman: “No. Why would you do that?”
Me: “Well, [sauce] is made with a ketchup base.”
(The woman gives me a blank stare.)
Me: “Ketchup is made with tomato. You said you are allergic. I thought you would want me to remove all the tomato products.”
(The woman stammers a little, and the boyfriend bursts out laughing.)
Boyfriend: “No, she ain’t allergic; she just doesn’t like them.”
Me: *managing not to laugh* “Okay, no problem. I’ll let my cook know to leave the tomatoes off. Your total is [total].”
(The couple paid, got their cups, and walked to the beverage bar to fill them. I could hear them arguing the whole time. I had to duck around the corner so they couldn’t see me laugh.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.