Will Moan Until You’re Black And Blue

, , , , , | Right | January 1, 2020

(I’m the supervisor in a copy center that’s part of a larger retail chain. Unlike some other similar copy centers from competing chains, ours does not have PCs available for public use. A man rushes up to the PC just as I step away from it, sits down, and begins browsing the Internet.)

Me: “Sir, did you need copies?”

(The customer ignores me.)

Me: “Maybe some color prints, or duplicates of something you already have…?”

(He shoves a stack of papers at me.)

Customer: “I need twenty copies of this.”

Me: “In color or black and white, sir?”

(The customer ignores me.)

Me: “Because if you want the blue sections to show up, I’ll have to make them in color.”

(He continues to ignore me, so I decide I’ll make black and white copies. I bring him the finished prints.)

Customer: “No! These are wrong! Useless! They’re garbage now! I want it to look like this!

(Since his original document was already a copy, the set I made is of noticeably poorer quality.)

Me: “Sir, any time you copy a copy, it’s going to—”

Customer: “When I print it from the computer, it doesn’t look like that!”

Me: “That’s because you were printing from a digital version. That’s always going to be a better print qual—”

(He interrupts me again to demand more copies, and ignores me any time I try to intervene. Several associates approach him and each time we’re ignored. The customer stays for a full two hours before I have had enough. I call the store manager over to assist me, since he has the authority to kick customers out of the store.)

Manager: “Listen, buddy. This PC isn’t for customer use. You’re preventing us from completing other customers’ orders and from doing work that needs doing around the store. I need you to wrap up what you’re doing here and leave.”

(There’s a heated argument about whether or not the customer is allowed to continue using the PC, and the store manager eventually convinces the customer to get up out of the chair and pay for his copies. Once everything is settled, the store manager goes back to his interrupted conference. The customer waits until the office door closes, and then approaches the PC again.)

Customer: *to me* “How long are you going to be using that computer? Because I have stuff to print.”

Me: *incredulous* “Sir, as the store manager just told you, this PC is not for customer use. Unless you have your documents print-ready and saved to a flash drive or CD, I can’t help you. Just because he’s not standing here, that doesn’t mean I can let you back on the PC.”

Customer: “Fine! I’m going somewhere else!”

(He collected his things and stormed out, but not before taking down the names of all the associates who were present for the episode.)

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