Will Just Coupon And On And On And…
(A major retailer is going out of business at the mall where I work, and a private liquidator company is taking care of the sales. Because of this, they’re not accepting any sales in ads, and they’re not taking any coupons. I work at a well-known chain bookstore not that far away from the closing store.)
Customer: *comes up to my cash register with her books*
Me: “Did you find everything okay today?” *finishes ringing while we exchange the usual retail pleasantries*
Customer: “I have this coupon as well.” *hands me a coupon from [Major Retailer] for 50% off a single item*
Me: “Ma’am, I’d love to accept that, but it’s for [Major Retailer].”
Customer: “Well, when I went to use it there, the lady told me I could use it at any other store but there.”
Me: “Ma’am, I think she meant any [Major Retailer] that isn’t going out of business.”
Customer: *obviously confused* “But she said any other store. Can I use it or not?”
Me: *just not feeling it* “Unfortunately, since your items are already on sale, I’m afraid I can’t use your coupon.”
Customer: *sighs and stuffs her coupon back in her purse, pays, and leaves*
(I just know she went to the next store on her list and tried to use that coupon again.)
Question of the Week
Have you ever served a bad customer who got what they deserved?