Will Be An Interesting News Development

, , , | Right | April 2, 2018

(I work for a community-oriented weekly newspaper company that owns multiple publications, but all of them come from the same office. One of our publications has a similar name to a rival newspaper that gets delivered daily, which sometimes causes confusion. It’s a free publication that we deliver to some neighborhoods and businesses each week, but specific homes can call to request not to receive the paper.)

Me: “Hi. This is [Company]. How can I help you?”

Caller: “I have called you five times in the last month, and you still keep delivering your paper to me.”

Me: “I’m sorry to hear that. There must be some confusion with our distribution department or our drivers. Could I get your address, so I can make sure our distribution manager has it? He’ll make sure it doesn’t happen again.”

Caller: “If you don’t stop delivering the paper to my house, I’m going to sue you all. I’ve already called the city, and they’re looking into taking action against your company.”

Me: “Sir, if you give me your address, I can make sure it doesn’t happen.”

Caller: “It gets delivered to me every day.”

Me: “Sir, are you sure you’re not receiving [Rival Newspaper]? I know it has a similar name to ours.”

Caller: “No, it’s you guys!”

Me: “Sir, we only deliver our paper once a week.”

Caller: “You tell your distribution manager that if this doesn’t stop, I’m going to find out where he lives and dump all the newspapers I’ve acquired on his lawn.”

Me: “Okay! Go for it, sir!”

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