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Will Have To Manufacture A Phone Number

, , , , | Right | June 11, 2021

I work for an online store. I answer the phone.

Me: “Hello, this is [Online Store]. How can I help you?”

Customer: “I’ve placed an order on your site, but the package hasn’t arrived yet. When will it be delivered?”

Me: “Can you please give me your order number so that I can check?”

Customer: “I don’t have any order number. Can’t you just tell me when my package is arriving?”

Me: “I would need to find your order first in order to check. Do you remember the email address you used to place the order?”

She gives me her email address. I check, but it’s not on our database.

Me: “I’m sorry, but I can’t find any order with that email address. Did you get an email confirmation from us?”

Customer: “No. I didn’t get anything! That’s why I’m calling! I don’t even know if you guys shipped the product yet!”

Me: “I can try searching by name. Can you please give me your full name?”

She gives me her name, but there are no customers that match.

Me: “I’m sorry, but I’m unable to find any order with that name. What product did you buy?”

She tells me what she bought. I check again, but the last time someone bought that product was a few months ago.

Me: “I’ve found an order for [Product], but it’s from a few months ago. When did you place your order?”

Customer: “A couple of days ago.”

Me: “We haven’t received any order for [product] recently. Perhaps you didn’t fully complete your order on our website? If that’s the case, I can place the order for you.”

Customer: “Of course, I did! You guys charged my credit card for [amount].”

I check our transactions and find nothing.

Me: “I’m sorry, but we have no transactions for [amount]. Are you sure you ordered from us?”

Customer: “Yes! I’ve ordered from [Manufacturer]! That’s you!”

Me: “No, ma’am, we are not [Manufacturer]. We are just resellers.”

Customer: “But I Googled [Manufacturer] and you guys came up! Can’t you just tell me when I should expect my package?”

Me: “I’m afraid you would have to contact [Manufacturer].”

Customer: “How?”

I ended up Googling the manufacturer’s phone number myself and giving it to her.

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