Will Have To Go On Several More Chicken Runs

, , , , , | Right | November 2, 2020

It is the start of the global health crisis, so people are panic buying. Our store is having difficulty, both with receiving items from our warehouses as well as with people purchasing larger quantities.

We are limiting chicken at the start of this crisis to two packs per customer, with the hope that more people will have the opportunity to buy meat, and to try to be fair. We have signs everywhere: at the front door, at customer service, on the meat case, and at the registers.

I am on register when a customer comes up with ten large multipacks.

Me: “Excuse me, sir, we are unfortunately limiting the amount of chicken to two per family. Would you please pick out the two that you’d like? I can have someone put the rest away.”

Customer: *Instantly argumentative* “There are no signs up saying that!”

Me: “I’m sorry, sir, but we have posted signs at multiple places, including the one in front of you.”

I gesture to the sign in capital red letters.

Customer: “I want to speak to your manager as this is ridiculous!”

I put my light for the manager on and put the chicken aside as I continue to ring up his purchase. He rants non-stop, and I am very apologetic.

Me: “I’m so sorry for the inconvenience; I understand your frustration.”

Customer: “You’re stupid and you need to shut up!”

I silently finish scanning what he has on the belt and am still waiting for my manager to come over. I apologize again for the wait and he sneers at me.

Customer: “I thought I told you to shut up. I have four kids; two packs of chicken ain’t gonna cut it. Tell me which one I’m not gonna feed tonight.”

Me: “May I suggest the one you like the least?”

The best part is that my manager walks up right then, sees the ten packs of chicken, and doesn’t even wait for him to say anything but says:

Manager: “Two packs. You get two; that’s it.” *Walks away*

The customer pointed to two packs while saying he was never coming back. Then, he paid and stormed out.

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