Will Have Her Cake AND Eat It

, , , , | Right | August 31, 2018

(A customer is trying to find a last-minute cake and, like most people who have to have a cake TODAY, the customer is upset we don’t have her very specific cake as one of the generic ones ready to go.)

Customer: “Have your cake prices gone up?”

Me: “Yes, they’ve gone up a bit recently due to inflation.”

Customer: “Oh… I remember when they were $15.”

(Ours are about twice that depending on the size.)

Me: “Oh, wow. That was before I started working here.”

Customer: “Well, [Other Store] has cakes for $14.99.”

Me: “Wow, that’s a really good deal.”

(There’s a moment where no one is talking and the customer is looking at my coworker and me expectantly.)

Customer: “I’m not buying the cake here; I’ll get it at [Other Store].”

(She turned and stalked away before I had a chance to tell her to have a nice day. Finally, a customer who CAN just go to the other store that has the supposed amazing deal on whatever!)

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