Will Get It Done Come Rain Or Shine
I work for a landscape design company in southern Arizona. I have a client who lives here during the winter when it is much warmer than their main home, which is Seattle.
We are installing a landscape. It starts raining and we tell our crews to leave the site and quit for the day as the ground is becoming very muddy; plus, it is cold outside and we don’t want them to get sick.
The client calls me, speaking in an irate voice.
Client: “Why is the crew leaving? It is only 11:00 am.”
Me: “We told them to stop for the day due to the rain. Since it is cold outside, they could get sick. Also, because of the bare dirt in the yard, if it gets muddy they could make ruts in the yard, making more work for us and costing you more money to repair the damage.”
Client: “Workers where I am from work in the rain all the time.”
Me: “Well, that may be true, but when it gets above 90 degrees, are workers where you are from still working or do they quit for the day? Our crews here work many days in heat above 110 degrees.”
There is a long pause, and then he finally speaks before hanging up.
Client: “Well, they’d better finish on time.”
Did you find this story from our Water Your Plants roundup?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
