Will Flip When They Realize

I worked at a cell phone provider. I worked in the call center and took calls from individual customers, as well as employees of companies who would purchase our phones in bulk. This caller is the latter.

Caller: *Angry.* “My work phone has no screen and no buttons! How the h*** are you expecting me to make calls on this thing?!”

Me: “No screen and no buttons? That’s odd. Can you read the make and model from the box it came in?”

Caller: *Shouts the model number.*

Me: “Sir, that’s a flip phone.”

Caller: “What the h*** is a flip phone?!”

This is still relatively early in the days of cell phones, so I’m guessing he’d never seen one before.

Me: “It’s a phone that… uh… flips open?”

Caller: “You’re not making any sense!”

Me: “Okay, sir, put your finger in the crack at the bottom of the phone and… push up.”

There’s a pause, a gasp, a cuss, and a click.