Will Be Explaining For Days
I have been offered a new full-time role working overnight at another location run by my boss. I have a regular Monday-to-Friday roster, starting at midnight each night. It’s the start of my second week when I arrive at work at 11:30 on Sunday night, only to have the store manager ask me why I am there.
Me: “I’m rostered to start work at midnight.”
Store Manager: “No, you’re not rostered. I had to bring someone else in because you weren’t rostered on tonight.”
Me: “I am on the roster to start at midnight.”
Store Manager: “No, you are rostered to start at midnight Monday night.”
Me: “Can I check on the roster?”
Store Manager: “No, I can’t get online to access it at the moment.”
I leave, confused because I was told by the franchisee that I would be working Monday to Friday. I check the roster when I get back home and see that I am rostered from 00:00 am to 8:00 am Monday. I call the store manager to let him know.
Store Manager: “Yes, I know you are working from midnight on Monday, but that’s tomorrow; it’s Sunday tonight.”
Me: “But it’s Monday from midnight tonight.”
Store Manager: “No, it’s Sunday night.”
All I could do was call my boss in the morning to ask him to explain to the store manager how days work.
Question of the Week
Have you ever met a customer who thought the world revolved around them?