Wild-life About To Meet Wild Death

(My job is to take fraud claims from customers who have/believe they have fraud charges on their bank accounts.)

Female Caller: “I have a charge on my card from a ‘GGW’, and I don’t know what this is. I already talked to my husband, and he doesn’t know what this is either.”

Me: “I can take a look at that for you…”

(I do some research and I find out what it is. It takes me a good minute or two, but I still cannot think of a good way to tell the customer.)

Me: “Ma’am, the charge was done on your husband’s card… and it came from, um… girls gone wild.” *awkward silence* “Would you like to ask him again before filing a fraud claim?”

Female Caller: “Yes. I. Will. Talk. To. Him.”