Wild Accusations
Customer: “I keep seeing a charge for $9.99 on my account. Why do you people keep charging me $9.99?”
Me: “Sir, that charge is coming not from us, but from GGW.”
Customer: “What the h*** is GGW? People are stealing my money and you do nothing! So what the h*** is GGW?”
(I have seen the charge for GGW before. I usually just use the abbreviation to spare the customer.)
Me: “Sir, GGW stands for Girls Gone–”
Customer: “Oh, yeah. Never mind. I remember now… Uh… Bye.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
