Wi-Fly Away
(I work as technical support for an Internet service provider in Belgium. Most of the calls are about wifi not working properly. It is known with us that the wireless range of our modems isn’t exactly great.)
Me: “Good morning, this is [My Name]. How may I help you?”
Customer: “Yes, I’m [Customer] and I’m having problems with my wifi connection.”
Me: “I’m sorry to hear that you have problems with your wifi connection. Do you see your network in the list of network connections on your computer?”
Customer: “Yes, I do see it, but it says I cannot connect because it’s not within range.”
Me: *fearing the worst, that she’s two floors away and the connection is too weak* “Okay… How far are your physically away from the modem?”
Customer: *long pause* “…I think I’m about 150km away.”
Me: “… uh… Miss, you do know the wifi technology is limited to about 10-15m max?”
Customer: “Oh…” *long pause* *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
