Wi-Fi Fly By

I work at a phone and Internet company. An older lady called in requesting a credit because her service had not worked for several weeks. After speaking with her for a bit, I realized that she had been visiting her daughter for the past several weeks, took her laptop with her, and expected the Internet to come with her.

After explaining to her that DSL was specific to her location and would only work in her home, she flat-out told me that I was wrong because she had previously taken it to a hotel with her. Again, I tried to explain that the hotel had a separate account, with their own rates, specifically for their guests to use.

Again, I was told, “You’re flat-out wrong.”

All I could do was chuckle and send her to our repair department as requested so they could explain the same thing and probably also have a laugh.