Why Won’t You Observe What I’m Saying?
We’re having a parent observation for the last half-hour of class — 12:30-1:00. It’s 12:25 and a mom walks in.
Mom: “Oh, is it time for the observation?”
Teacher: “Sure! It’s a little early, but come on in.”
Mom: “Isn’t the observation at 12:15?”
Teacher: “It’s at 12:30, but because it’s an observation, you can come on in now. No problem.”
Mom: “Were you the one who sent the email?’
Teacher: “Yes.”
Mom: “And didn’t it say 12:15?”
Teacher: “I believe it said 12:30, but either way, you’re welcome to come in now!”
Mom: “No! It said 12:15!”
Teacher: “I can check the email, but it doesn’t matter; you can just come in now.”
Mom: “I’ll just sit in the lobby.”
Question of the Week
Have you ever served a bad customer who got what they deserved?