Why We Put Shapes Through The Holes As Children
(A customer has come in with a blind that he purchased from us. He is livid, while his wife just looks embarrassed.)
Customer: “I bought this from you and it’s got the wrong fitting inside; I’ve had to come all the way back here to get the right fittings.”
Me: “Oh, I’m sorry. Just let me grab another blind so I can give you the right fittings.”
(I race off to grab a blind and bring back the smallest blind we carry in that style.)
Customer: “Oh, for God’s sake, you brought the wrong size. Now you are going to waste my time even more.”
Me: “Uh, sir, all sizes have the same fittings.”
(I open the blind and pull out the fittings.)
Customer: “Oh, look at that, again with the waste of time; that’s got the wrong fittings, too.”
Me: *comparing the old and new fittings* “But I’m sure these are the correct fittings.”
Customer: “No! They have to be left and right, and you can clearly see that they are identical. You obviously don’t know anything about blinds.”
Me: “Okay, just let me look at the instructions for a moment.”
(As I pull them out, I notice that the blind end has both a square peg at the top and a round peg at the bottom, while the fittings are triangular in shape with a square and round hole.)
Me: “Am I right in thinking that the other end of the blind has the square peg on the bottom and the round one on top?”
Customer: “Yes! Why do you ask that?”
Me: “Um…” *flips the second fitting around so the round hole is on top*
Customer: *jaw drops* “Is that all I had to do?”
Me: “Yes, I’m afraid so.”
Customer: *now looking more embarrassed than his wife* “I owe you an apology; I have treated you so badly and you’ve been nothing but nice to me. I am sorry about my behavior.”
Me: “I’m happy I could help.”