Why The Machines Rise…

, , , , | Right | September 21, 2020

I work in a call centre. When the majority of staff are busy, it’s my job to take customers’ details so they can get back to the customers later on. I have to follow a script for each call.

Me: “Good morning. My name is [My Name]. All our staff are busy at the moment, so can I take your details so we can call you back later?

Customer #1: *Confused* “Are you real? Is this a robot?”

Me: “No.”

Customer #1: “Are you really real?”

Me: “Yes, I’m real. I’m sorry for the confusion; I have to stick to our script.”

Customer #1: “Oh, okay.”

The customer laughs and gives details.

Next call:

Me: “Good morning. [My Name] speaking. All our staff are busy at the moment, so can I take your details so we can call you back later?”

Customer #2: “Is… Is this a machine?” *Sighs*

Me: “No, I’m real. I’m sorry, I have to stick to our script, so I can understand the confusion.”

Customer #2: “Oh, okay, then. It’s just that I’ve gone through a lot of robots and recordings today.”

[Customer #2] gives details. After a while, I get tired of being so professional.

Me: “Good morning. All our staff are busy at the moment, so can I take your details so we can call you back later?”

Customer #3: “What? Is this a robot? This is a machine.”

Me: “Well, if I am, I’m a very nice robot… Beep.”

The customer is clearly confused but chuckling.

Me: *Casual* “Nah, yeah, I’m real…” *Laughing* “This keeps happening today. It’s just our script.”

Customer #3: *Still chuckling* “Well, I hope all the robots there are as nice as you.”

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