Why Don’t We Stamp It On Your Forehead
(We have a program called MVP where you pay an amount and get movies based on which plan, and never have to pay for the movies at the counter while you have it.)
Me: “Hi, all set?”
Customer: “I have MVP!” *smiles proudly*
Me: “That’s great. I still need your ID…”
Customer: “But I have MVP.”
Me: “So do many other people, I need your ID to look up your account…”
(This went on for a moment more before she finally told me her phone number. Worse part? It was the third time she’s done it.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
