Why Do People Always Act Like This Is A New Concept?

I work at a very well-known retail chain in the USA. We also sell beer, wine, and tobacco products. The company policy is that we must see an ID/driver’s license every single time someone wants to purchase these products. There is no exception to this policy. We will get fired if we do not check ID.

I have a regular customer come to my register with a bag of chips and a bottle of wine, and she also asks for a pack of cigarettes. It’s the beginning of summer in Florida, it is already upwards of eighty degrees (almost 27C) outside, and she doesn’t look like she walked to the store in this heat.

Me: “Can I see your ID?”

She proceeds to show me her medical marijuana card.

Me: “I need to see the other one, ma’am.”

She then pulls out her concealed carry permit.

Me: “No, I mean that I need to see your state-issued ID or driver’s license.”

Customer: “I don’t have it.”

Me: “Those are not accepted forms of ID to purchase alcohol and tobacco. I have to have an ID or driver’s license issued by the state.”

Customer: “I just don’t understand. I come in here all the time.”

Me: “And every time, you are told that we need your ID.”

Customer: “Well, I just won’t be coming back here anymore.”

As she is walking out the door, I add:

Me: “And you are supposed to have your driver’s license considering you are, you know, driving.”