Why Call Customer Service If You Don’t Want Help?

I worked in the world of cell phone customer service. One day, I had finally had enough of this customer angrily interrupting me with a new question or demand every time I tried to answer their questions, so I sat there quietly until they asked:

Customer: “Are you still there?”

Me: “I am. I was waiting for you to finish talking as I was raised that it’s polite to let the other person finish speaking before I speak.”

And then I tried answering their questions. I had to try this strategy five or six times on that same call before they finally let me answer their questions.