Why Bikers Never Go By The Book
Me: “Thank you for calling [Company]. How may I help you?”
Customer: “Yes, I’d like to get a quote on some motorcycle insurance?”
Me: “Oh, I’m sorry. We are currently only writing personal auto. We are in the process of changing companies and should be able to write it soon.”
Customer: “Wait, what?”
Me: “We are only able to write personal auto insurance to insure a vehicle, not motorcycles.”
Customer: “Well, it says very clearly in the phone book that you guys do motorcycle insurance.”
Me: “We used to but at the current moment we don’t. We will be able to do so soon.”
Customer: “Well, why don’t you guys take it out of the phone book then?”
Me: “You mean, why don’t we take it out of last year’s phone book?”
Customer: “Uh, yeah!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
