Why Asking Why Is A Bad Idea

, | | Right | November 20, 2007

Customer: “Oh, and could I also get a glass of milk?”

Me: “I’m sorry, but we don’t sell milk.”

Customer: “Why not?”

Me: “Well, let’s see, I could make up a reason involving the phrase ‘health codes,’ I could act dumb and just get the manager, or I could just be a total jerk about it, but at the end of the day, you’re still not gonna get a glass of milk, so how about we just skip that whole thing?”

Customer: “…okay.”

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  • Trillium

    So you chose to be a jerk.

  • Jessica B

    Wow… a simple, “we just don’t have any plain milk to sell you” would have been fine, douche… geeze…

    • Michelle Finch

      Customer: “Oh, and could I also get a glass of milk?”

      Me: “I’m sorry, but we don’t sell milk.”

  • Cole Westin

    Or you could have politely told her you don’t sell milk because you only sell ice cream and apologize for the inconvenience. Instead you chose to be an asshole.

  • JB

    This should be on NAW. The customer asked a reasonable question and a reasonable follow up question, with no indication of being loud or rude. The OP thought they were on a sitcom, so went with the smartarse answer. Not hospitality as much as hostility.

    • Sharon Gayle

      Except that this was from the beginning back when there wasn’t a NAW. I wonder now that they merged all the sites back into one with tags if they will go back and re-tag? Probably not as it would be too much work. To my annoyance though I’ve seen duplicate stories – most likely from when stories were reposted to different sites – wish they would clean up those.
      In other news – Milk (unless you hate milk or can’t drink it) is the BEST drink (IMHO 😉 ) to have with ice-cream. Counteracts the sweetness. If I were the lady instead of saying “ok” I’d ask for a feedback form to fill out and send to corp.