Why Are You Still Dealing With This Person?!

At the pest control company I work for, our customer accounts have an internal comments section that is only visible to employees. This is normally for private info like gate codes, tenant phone numbers, previous property owner information, etc.

However, it is also used as a need-to-know section before dealing with certain customers, as it’s near the top of the page and in red. These notes range from practical, such as:

Note: “Customer’s name is pronounced [phonetic spelling].”

To cute:

Note: “Do not treat in backyard. The customer’s tortoise lives there.”

To blaring warnings like:

Note: “DO NOT SELL SERVICE TO THIS CUSTOMER EVER AGAIN. THEY THREATENED THE TECH AT GUNPOINT.”

To date, though, my favorite note I’ve ever come across was this:

Note: “This customer thought we were spying on her for the government.”

The customer in question has been in service with us actively for nearly twenty years. I have no idea when the note was put in or why, but I guess she likes our company enough to accept our literal corporate espionage.