Why All-You-Can-Eat Is Asking For Trouble
I work at a famous breakfast and pancake chain in the USA. We’re doing an “all-you-can-eat pancakes” limited deal, which has been very popular. I am working in the drive-thru.
Customer: “I’ll take the ‘all-you-can-eat pancakes’ meal.”
Me: “Sorry, sir, that deal is only available in-store, not in the drive-thru.”
Customer: “Why not?”
Me: “Well… it’s all-you-can-eat. It doesn’t really work in the drive-thru. You have to order a specific number.”
Customer: “Give me all I can eat!”
Me: “It doesn’t work like that, sir.”
Customer: “You’re discriminating against drivers!”
Me: “You can come inside to enjoy the deal, sir.”
Customer: “It’s okay. Just remember my face. I’ll drive back for my refill.”
Question of the Week
Have you ever served a bad customer who got what they deserved?