Who’s A Good Dress?!
(I answer a phone in the alterations department of a bridal shop.)
Me: “Thank you for calling. What can I do for you?”
Customer: “Hi! It’s [Customer]. I just wanted to check on my dress.”
Me: “Ah, do you want to know when your pickup appointment is, or maybe move it?”
Customer: “Oh, no. I know it’s next month.”
Me: “I see! Sorry, if it’s that far out, we won’t have even touched your dress yet–”
Customer: “Oh, I know! It’s fine! I just wanted to know how it was doing.”
Me: “It’s… Uh, we haven’t worked on it.
Customer: “I know! I just want to know how it’s doing.”
Me: *glances at dress rack* “Well, I see it in the line? I’m sure we’ll get to it next week.”
Customer: “Great! Thanks! See you next month!” *click*
Coworker: *overhearing* “Yes, ma’am. Your dress is very happy here. It likes the other dresses.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.