Whole Grain, Half A Brain
(At our natural foods store, a customer swipes her card through the debit machine and is looking at me funny.)
Customer: “Um… where is the stylus?”
Me: “This machine doesn’t have one; we have a pen to sign anything. Did you want that as credit?”
Customer: “No, I want to enter my PIN but I don’t understand how I am supposed to do that with no stylus.”
Me: “Oh, well… you just press the buttons.”
Customer: “You mean I have to use my fingers?!”
Me: “Yes, you use your fingers…”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
