Who You Gonna Call… Everybody
Call Center | Right
| September 9, 2015
(I work for a satellite TV company.)
Customer: “You should call each customer and let them know that you’re renewing this sports package automatically!”
Me: “I’m sorry you didn’t notice the auto renewal when you reviewed your June statement and I understand that this is an unexpected bill amount this month. Let’s see what we can do to resolve your concerns.”
Me: *thinking* “Let’s see, 20 million subscribers all getting a personal phone call … I think you may have just solved the unemployment problem in the U.S.”
Question of the Week
Have you ever served a bad customer who got what they deserved?